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Help & Support
For current biGENIUS users who need support, please submit a ticket in the support portal.
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Sales
For further information about how biGENIUS can help your organizaiton, please contact our sales team.
sales@bigenius.infoCheck out our licensing information.
General Inquiry
For general inquiry about biGENIUS, including press, partnership, and other topics.
online@bigenius.infoCheck out our FAQs.Book a demo
After submitting the form, you will be contacted by a member of the sales team.
Please fill in the form best you can so we can provide you with more relevant information.
Have any questions?
If you can't find what you're looking for, that's alright - check our FAQs or contact us here!
How do I access the support portal?
What does technical support entail?
Technical support that is included in your license fee covers bug fixes and any other technical issues but not including professional training that is not related to any malfunction in the biGENIUS software.
For additional professional services, please refer to this article. Current users are advised to contact us via the support portal for prompt response.
What is the best way to get technical support?
As a biGENIUS user, we recommend you to sign up to gain access to our community and help center, where you can submit tickets for prompt assistance.
You can register gain access to the biGENIUS Community and Help Center by sending an email to support@bigenius.info
What is the difference between demo and JumpStart?
Once you fill in the demo form here, a biGENIUS expert will schedule a meeting with you to walk you through the product according to the information you provide. That is why it is advised to fill in as many details as you can so we can prepare the most relevant information for your demo.
A JumpStart is a paid workshop session led by a biGENIUS expert where you are given a license for a limited time and can use the product for the duration of the workshop. It requires detailed information about your use case and expectation for the session to be effective. You can request a JumpStart here.