How can we help?
Check out the FAQs for the most common questions, or browse articles in the relevant sections below.
Have any questions?
If you can't find what you're looking for, that's alright - just contact us here!
How do I access the support center?
You can register gain access to the biGENIUS Community and Help Center by sending an email to support@bigenius.info
As an authorized person (e.g. customer, partner) you will receive a message from the biGENIUS team that your access has been activated for you.
What does technical support entail?
Technical support that is included in your license fee covers bug fixes and any other technical issues but not including professional training that is not related to any malfunction in the biGENIUS software.
For additional professional services, please refer to this article. Current users are advised to contact us via the support portal for prompt response.
What is the best way to get technical support?
As a biGENIUS user, we recommend you to sign up to gain access to our community and help center, where you can submit tickets for prompt assistance.
You can register gain access to the biGENIUS Community and Help Center by sending an email to support@bigenius.info
How complicated is it to install biGENIUS?
All you need to do is:
1. Install the lateset version of biGENIUS.
2. Create a meta-database.
3. Connect the application to your meta-database.
4. Login.
5. Add your license information under Application Settings.
Please refer to this help article for details about system requirements. You can access our comprehensive installation guide in our community. For information regarding access to our community, please see this article.
How complicated is it to update to new versions of biGENIUS?
All you need to do is download and install the latest version of the application and generators, which you can find in the Announcements section in the biGENIUS Community and Help Center.
You can register gain access to the biGENIUS Community and Help Center by sending an email to support@bigenius.info
What is the difference between demo and JumpStart?
Once you fill in the demo form here, a biGENIUS expert will schedule a meeting with you to walk you through the product according to the information you provide. That is why it is advised to fill in as many details as you can so we can prepare the most relevant information for your demo.
A JumpStart is a paid workshop session led by a biGENIUS expert where you are given a license for a limited time and can use the product for the duration of the workshop. It requires detailed information about your use case and expectation for the session to be effective. You can request a JumpStart here.
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